Returns & Exchanges

At Schmuck online kaufen, we want you to be completely satisfied with your new jewelry. If your piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Return

Log into our online portal with your order number and email address to select the items you wish to send back.

2

Pack Your Jewelry

Carefully place the items in their original velvet pouches and gift boxes to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely fix it to the outside of your return package.

4

Receive Your Refund

Once our workshop inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing